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Nannies & Families - 5 Tips For Effective Communication

Trees with birds representing effective communication nannies parents

Navigating the world of childcare can be challenging, but effective communication between nannies and families can make all the difference. Simple yet powerful communication can address concerns, align expectations and create an environment where nannies feel valued and understood. Discover the five important aspects that form the basis of effective communication between nannies and families encouraging nannies to stay longer in their role.

3. Respectful Feedback

1. Clear Expectations: telling your nanny what is expected of her

Establishing clear expectations is the first step to effective communication between nannies and families. It is crucial that the duties and responsibilities of the nanny are discussed in detail and agreed upon from the outset. This includes clarifying daily schedules, meal preferences, sleep routines, discipline strategies and any specific requirements unique to the child.

Tips on setting clear expectations

  • Define the role clearly - discuss daily tasks, specific work hours, and share the child's routine.

  • Communicate discipline approach.

  • Discuss communication methods.

  • Address house rules if any.

2. Open Channels

Maintaining accessible and ongoing lines of communication that allow nannies and parents to share information is essential. When both parents and nannies are encouraged to share concerns, updates, and feedback, misunderstandings can be minimised, expectations can be aligned, and any potential issues can be addressed promptly. This proactive communication approach helps build trust, ensures that everyone is on the same page, and ultimately leads to a more harmonious and collaborative caregiving environment.

Tips on keeping open channels

  • Establish a consistent schedule for check-ins, whether they are daily, weekly, or as needed. This routine provides a dedicated time for discussions and updates.

  • Effective communication should flow both ways. Encourage open discussions for both parents and nannies to share thoughts. Constructive feedback promotes growth and understanding.

  • Approach conversations with an open mind to create and safe and supportive environment for nannies to express themselves.

Nannies & Parents Effective Communication Tips Infographic

3. Respectful Feedback

Constructive feedback is an opportunity for growth. Both nannies and parents should be able to give and receive feedback without creating tension. Positive reinforcement should be acknowledged, and areas for improvement addressed with tact and consideration. Focus on sharing your perspective and working together towards a solution.

Tips on providing constructing feedback:

  • Focus on specific behaviours or situations rather than making personal remarks.

  • Frame feedback in a way that highlights its potential for a positive impact on the child's well-being.

4. Active Listening

Active listening is a skill that forms the basis of effective communication. Both nannies and parents should strive to genuinely understand each other's perspectives. Nannies should listen attentively to parents' expectations, concerns, and preferences, without judgment while parents should actively listen to the nanny's insights, observations, and suggestions regarding the child's care.

Tips on practising active listening:

  • Maintain eye contact and show genuine interest in the conversation

  • Avoid interrupting; let the speaker finish before responding.

  • Reflect on what was said and ask clarifying questions if needed.

5. Privacy and Confidentiality

Respecting privacy and maintaining confidentiality is paramount. Information shared during discussions should remain confidential, building trust between nannies and parents. This trust is essential for effective communication and a secure environment for the child.

Tips on respecting privacy and confidentiality

  • Clearly define what information is considered private and confidential

  • When necessary, nannies should seek explicit consent from parents before sharing any information with third parties.

  • Nannies should be aware of cultural norms and sensitivities, as they can influence what is considered private or confidential.


Kindoré Childcare & Education is an award-winning London Nanny Agency based in London that specialises in connecting families with experienced nannies, including bilingual nannies (French, Spanish, Italian, German, Russian etc.). Contact us to find out how we can assist your family in finding a nanny who perfectly matches your needs.


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